Privacy Policy
Arrow Environmental Pty Ltd (ABN: 53 694 741 529, “Arrow Environmental”, “we”, “us”, “our”) is committed to protecting the privacy of visitors to our website, www.arrowenvironmental.com.au (the “Website”). This Privacy Policy explains what personal information we collect through the Website, how we use and store it, and how you can contact us about it.
This Privacy Policy relates only to information collected through our Website. It does not cover personal information Arrow Environmental may collect in the course of delivering consulting services to clients, which is handled separately under individual client engagement terms.
1. Information We Collect
1.1 Personal Information
When you submit an enquiry through our Website contact form, we collect:- Enquiry type (e.g. request for quotation, general enquiry, project enquiry, feedback)
- Contact name
- Company name (if provided)
- Phone or mobile number
- Email address
- The content of your enquiry
1.2 Non-Personal Information
Like most websites, our Website may automatically collect non-identifying technical information when you visit, such as your browser type, device type, pages viewed, and time spent on the site. This information is used only in aggregate to understand website usage and is not linked back to you personally.
We do not use Google Analytics, Meta Pixel, or any other visitor tracking or analytics tool on this Website.
2. How We Use Your Information
We use the personal information you provide to:
- Respond to your enquiry and provide the information or quote you have requested
- Maintain internal records of client and prospective client communications
- Improve our Website and the services we offer
- Comply with any applicable legal or regulatory obligations
We do not use your information for direct marketing unless you have separately agreed to receive updates from us, and you may opt out of any such communication at any time.
3. Cookies and Website Analytics
Our Website does not use Google Analytics, Meta Pixel, or similar tracking or analytics cookies.
The Website uses Google Fonts to display text consistently across browsers and devices. Loading these fonts may send your IP address and browser information to Google LLC’s servers. The Website also includes a Google Maps embed, which may set cookies and send data to Google LLC when the map loads or you interact with it.
You can control or disable cookies through your browser settings, though this may affect some site functionality.
4. Disclosure of Information
We do not sell, rent, or trade your personal information. We may disclose personal information to:
- Service providers who assist us in operating our Website (e.g. website hosting, email, or analytics providers), who are only permitted to use your information to provide those services to us
- Regulatory or government bodies, where required by law
We do not otherwise share your personal information with third parties without your consent.
5. Overseas Disclosure
Our Website is hosted on servers located in Australia.
Google Fonts and the Google Maps embed used on the Website are provided by Google LLC, which may store or process the limited technical information described in Section 3 outside Australia, including in the United States. Google’s handling of this information is governed by Google’s own privacy policy, available at policies.google.com/privacy.
Other than this, we do not otherwise disclose personal information overseas.
6. Data Security
We take reasonable technical and organisational steps to protect the personal information we hold from misuse, loss, and unauthorised access, modification, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security of information transmitted to us via the Website.
Enquiry information submitted through this Website is generally retained for up to 2 years to allow us to respond to follow-up enquiries and maintain business records, after which it is securely destroyed or de-identified, unless a longer period is required by law.
7. Data Breach Notification
If a data breach occurs that is likely to result in serious harm to an individual, Arrow Environmental will comply with the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988 (Cth), including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) as soon as practicable.
8. Access and Correction
You may request access to, or correction of, the personal information we hold about you by contacting us using the details in Section 11. We will respond to your request within a reasonable timeframe, and may need to verify your identity before providing access.
We will not charge a fee for a straightforward access request, but may charge a reasonable administrative fee for providing copies of information in response to a more complex request.
9. Complaints
If you have any concerns about how we have handled your personal information, please contact us using the details below. We will acknowledge your complaint and aim to resolve it within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page along with an updated effective date.
Effective date: 1st September 2026
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
- Arrow Environmental Pty Ltd
- Email: info@arrowenvironmental.com.au
- Phone: 0432 786 781